FAQ'S

Bookings	Privacy Policy and Site Security
Voucher Delivery	Taxes
Payment Options	Quality Control
Cancellation Policy	Help

BOOKINGS

1. Can I make a booking over the phone?
Yes, you can call us on 0832 2437032. You can also call on +91 94206 89089

2. How do I make a booking for group travel?
Mytrip2goa specializes in group travel to Goa. Being based in Goa helps us take care of our guests like no other travel provider. We attend to any problem, enquiry and Goa related advice that our clients could need.
All group booking requests can be mailed to us at sales@mytrip2goa.com. You can call us at +91 9420689089 with details of your travel requirements and we will revert to you within 24 hours.
Try to include as many details of your travel as possible, such as number of adults and children travelling, preferred dates and destinations, budget, etc.

3. How do I know that my booking is confirmed?
Whether a booking is made online or over the phone, an email confirming your booking will be sent to you. This email will include your reservation number and other travel details.

4. How do I book flights on mytrip2goa.com ?
Currently mytrip2goa.com offers hotel packages ONLY

TOP

VOUCHER DELIVERY

1. How and when will I get my voucher?
mytrip2goa.com will email the voucher which come at no extra cost. If you prefer a physical copy of the vouchers, we will send the same via courier within five business days from the date of your purchase. The voucher needs to be produced at the Hotel on arrival.

2. Where will my voucher be delivered?
Your voucher will be delivered to the delivery address provided by you at the time of making the payment for your booking. In case there is a change in your delivery address after your transaction has been completed, kindly contact a mytrip2goa travel consultant to inform them of the same.

3. Is there a delivery charge for my voucher?
There is NO charge for all courier deliveries.

4. Can I get my vouchers delivered to a P.O. Box address?
Courier companies do not deliver shipments to P.O. Box addresses as a signature is required on receipt of a package.

5. Can you deliver my voucher to my village/town?
We can only deliver vouchers to the cities where our courier company has a courier service to. If they do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.

6. Why can't you deliver my voucher via the Indian Postal Service when the courier company does not have a courier service to my village/town?
We do not dispatch vouchers via the Indian Postal Service as there is no facility to track the package.

7. From which city are vouchers dispatched from?
All vouchers are dispatched from the mytrip2goa corporate office in Goa.

PAYMENT OPTIONS

1. How can I pay for the travel product purchased from mytrip2goa?
We accept the following modes of payment for all purchases - credit card, cheque and demand draft.

2. How do I pay by credit card?
Only online purchases are accepted of Visa and Mastercard Only.To pay by credit card, we require the following details - type of credit card, card holder's name, expiration date and billing address of the credit card. The CVV batch code on the reverse of the credit card is also required. We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, the website is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology.

AXIS Bank Account
AXIS Bank Debit Card [VISA Electron Only]
Canara Bank Debit Card [ VISA Electron Only ]
Citi Bank Debit Card
Corporation Bank Debit Card [VISA Electron Only]
Deutsche Bank Debit Card [VISA Electron Only]
Diners Club
HDFC Bank Account
HDFC Bank Debit Card [VISA Electron Only]
ICICI Bank Account
ICICI Bank Debit Card [ VISA Electron Only ]
Indian Overseas Bank Debit Card [VISA Electron Only]
ING Vysya Bank Debit Card [VISA Electron Only]
ItzCash
JK Bank Account
Karur Vysya Bank Debit Card [VISA Electron Only]
MasterCard
Other Bank Debit Card [ VISA Electron Only ]
State Bank of India Debit Card [ VISA Electron Only ]
VISA

3. How do I pay by cheque/demand draft?
You can make a transaction by cheque/demand draft. The cheque/DD for the package amount should be made in favour of MY TRIP 2 GOA TRAVEL AND TOURS. into any of the following bank accounts

	Account Name : MY TRIP 2 GOA TRAVEL AND TOURS Account Number: 909020037937201 Branch Name : Panaji Branch
	Account Name : MY TRIP 2 GOA TRAVEL AND TOURS Account Number: 001505003367 Branch Name : Panaji Branch

4. For Wire Transfers?
You can make a transaction by Wire Transfer into any of the following bank accounts

	Account Name : MY TRIP 2 GOA TRAVEL AND TOURS ACCOUNT No. : 909020037937201 SWIFT CODE : AXISINBB078 BRANCH : PANAJI-GOA NEFT/RTGS: UTIB0000078

	ACCOUNT NAME : MY TRIP 2 GOA TRAVEL AND TOURS ACCOUNT NO: 001505003367 SWIFT CODE NO. : ICICINBBXXX BRANCH : PANAJI- GOA NEFT/RTGS: ICIC0000015

You can also send us your cheque/demand draft via courier to the following address:

MY TRIP 2 GOA TRAVEL AND TOURS
407, Kamat Towers, Patto Plaza, Panjim, Goa, 403 001

All payments must be received within five working days from the booking date. On realisation of the payment, the voucher(s) will be couriered to the delivery address given at the time of booking.

CANCELLATION POLICY

1. How do I cancel my hotel bookings?
Although each hotel and resort has a different cancellation policy, most hotels in Goa do not allow cancellation on booking due to the high demand. Please ensure that you are absolutely sure of your travel dates and requirements before making a purchase. In case there is a cancellation due to unavoidable circumstances, we will use our leverage with the hotels to refund the payment made.

PRIVACY POLICY and SITE SECURITY

1. Is mytrip2goa.com a safe site to make online bookings?
Yes. We're committed to protecting your information. Our staff of security technology professionals uses the best security technology available. Your information is secure from unauthorized access from the Internet using market-leading firewall technology; we are Verisign Certified. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

2. What is our privacy policy?
MyTrip2goa undertakes every possible measure to ensure that your personal details are not compromised. Our privacy policy outlines measures undertaken by us to protect your personal details.

3. What are the terms and conditions that will apply to all bookings?
All transactions undertaken on www.mytrip2goa.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

TAXES

1. Are taxes included in the prices reflected on the site?
Yes, all prices are inclusive of all taxes, levies, fees and surcharges.

QUALITY CONTROL

1. Can mytrip2goa.com ensure the quality of the offerings listed on the website???
Our team of professionals has personally visited each one of the resorts listed on the website to ensure that the categorization is fair and not misleading and the hotels offer high levels of service

HELP

MyTrip2goa travellers can call our help lines at 0832 2437032 between 9:30 am to 6 pm for any Goa related advice or help whilst here. Our team would be glad to help you to make your trip the best Goa travel experience ever.